Who we are
Our website address is: https://canmoreeyecare.com
OUR COMMITMENT TO PRIVACY
Canmore Family Eyecare is committed to controlling the collection, use and disclosure of the personal information provided by its customers and visitors.
This Privacy Statement has been adopted to ensure the accuracy, confidentiality and integrity of your personal information.
Canmore Family Eyecare is compliant with federal and provincial privacy laws including the federal Personal Information Protection and Electronic Documents Act.
WHAT IS PERSONAL INFORMATION?
“Personal information” is personally identifiable information such as your name, residential address and e-mail address and includes information about your eye health, eye products, prescriptions and usage, billing records, service and recorded complaints.
Personal information is collected by Canmore Family Eyecare only when you specifically and knowingly choose to provide it to us such as when you request information through our Contact Forms, enter a Canmore Family Eyecare Contest, submit a Resume or use one of our products or services. We may also receive personal information from our business partners and other third parties provided that such third parties confirm to us that they have obtained your consent to the disclosure of your personal information.
Publicly available information, such as a public directory listing of your name, address, telephone number and electronic address, is not considered personal information.
COLLECTION AND USE OF PERSONAL INFORMATION
Canmore Family Eyecare collects and uses your personal information primarily for the purpose of providing you with the products, services and information you have requested from us, including maintaining billing records.
Your personal information is used to communicate with you about your account and to provide you with information related to other Canmore Family Eyecare services.
If you enter a contest or other promotion offered by Canmore Family Eyecare your personal information will be used to administer the promotion, including the use of your name and selected other information for the purposes of contacting, announcing and promoting the winners of the promotion.
Unless you specifically authorize us to release your personal information, Canmore Family Eyecare will not sell, lease or trade your personal information to other third parties.
Anonymous or “non-personal” information gathered by the Canmore Family Eyecare through our website may be used for technical, research, analytical purposes and to develop or enhance service offerings.
Canmore Family Eyecare will only ask for information about you that we need and will only ask for it when we need it. When we ask you for the information, we will explain to you why we need it and what we are going to do with it.
We will seek your prior consent to the collection, use and disclosure of the information as required by applicable privacy legislation. Subject to legal and contractual requirements, you can refuse to consent to our collection, use or disclosure of information about you. You may also withdraw your consent to any further collection, use or disclosure of information about you at any time by giving us reasonable notice. If our intended disclosures or uses of information change, we will notify you accordingly.
Your personal information will not be used for any other purpose without your consent.
To enable us to more efficiently provide the products and services you have requested from us, Canmore Family Eyecare may share your personal information with selected third parties who are acting on our behalf as our agents, suppliers or service providers. Such third party service providers are provided only with such information as is necessary in the circumstances. Information provided to third parties is used only for the purpose stipulated and is subject to strict terms of confidentiality.
Canmore Family Eyecare uses a browser feature called a “cookie” to collect information anonymously and track user patterns on our website. A cookie is a small text file that is placed on your hard disk by a website. “Cookies” contain a unique identification number that identifies your browser, but not you, to our computers each time you visit our website. Cookies tell us which pages of our websites are visited and by how many people.
Canmore Family Eyecare will try to ensure that information about you is accurate, complete and up-to-date. However, please inform us of any change of name, address or other information. In the event you have questions about the accuracy of factual information we have collected about you, you will have access to that information in order to verify and update it.
If you have any questions about the collection, use or disclosure of your personal information by Canmore Family Eyecare, or if you simply want to know whether we have any of your personal information on file, you may contact our Privacy Compliance Officer. Except in limited circumstances, as specifically provided by applicable privacy legislation, Canmore Family Eyecare can tell you whether we hold personal information about you. We can tell you the source of the information, and allow you access to your personal information.
Canmore Family Eyecare will only refuse access to information about you in those circumstances permitted or required by applicable privacy legislation. If Canmore Family Eyecare refuses access to you, it will provide you with the reasons for its refusal upon request. Exceptions may include information that contains references to other individuals, information that cannot be disclosed for legal, security or commercial proprietary reasons, and information that is subject to solicitor-client or litigation privilege. Canmore Family Eyecare will respond to your requests for access in accordance with applicable privacy legislation.
TEN PRINCIPLES OF FAIR INFORMATION PRACTICES
PRINCIPLE 1 – ACCOUNTABILITY
PRINCIPLE 2 – IDENTIFYING PURPOSE
Canmore Family Eyecare will identify the purpose for which personal information is collected at or before the time the information is collected. The purposes for which information is collected, used or disclosed by Canmore Family Eyecare must be those that a reasonable person would consider are appropriate in the circumstances.
PRINCIPLE 3 – CONSENT
The knowledge and consent of the individual are required for the collection, use or disclosure of personal information, except where consent is not required by privacy legislation as, for example, where the collection, use or disclosure of personal information is solely for journalistic, artistic or literary purposes.
PRINCIPLE 4 – LIMITING COLLECTION
Canmore Family Eyecare shall limit the collection of personal information to that which is necessary for the purposes identified by the company. Personal information shall be collected by fair and lawful means.
PRINCIPLE 5 – LIMITING USE, DISCLOSURE AND RETENTION
Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of the purposes for which it was collected.
PRINCIPLE 6 – ACCURACY
Personal information shall be as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used.
PRINCIPLE 7 – SAFEGUARDS
Personal information shall be protected by security safeguards appropriate to the sensitivity of the information.
PRINCIPLE 8 – OPENNESS
Canmore Family Eyecare shall make readily available to its customers and website visitors specific information about its policies and practices relating to the management of personal information.
PRINCIPLE 9 – INDIVIDUAL ACCESS
Upon request, an individual shall be informed of the existence, use and disclosure of his or her personal information and shall be given access to that information except where Canmore Family Eyecare is permitted or required by law not to disclose personal information to the individual customer or visitor. An individual shall be able to challenge the accuracy and completeness of the information disclosed to him or her and have it amended as appropriate.
PRINCIPLE 10 – CHALLENGING COMPLIANCE
An individual shall be able to address a challenge concerning compliance with the principles in the Canmore Family Eyecare Privacy Compliance Officer.
Canmore Family Eyecare
Unit #101, 712 Bow Valley Trail
Canmore, Alberta, Canada